Returns & Exchanges

At Billy Bilsland Cycles, we want you to be completely satisfied with your cycling gear, which is why we offer a 30-day return policy on all unused items in their original packaging. Whether it is a fit issue or a change of heart, our team is here to ensure your return or exchange is handled quickly and professionally.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via email or visit our Glasgow shop with your order number and receipt to begin the return process.

• 2.
  Prepare the Package

  Ensure the item is unused, clean, and in its original retail packaging with all tags attached to qualify for a full refund.

• 3.
  Ship or Drop Off

  Send your item back via a tracked courier service to our store address, or simply drop it off in person for immediate processing.

• 4.
  Inspection and Refund

  Once our technicians inspect the item, we will process your refund to the original payment method or arrange your exchange within 3-5 business days.